I think the driving force behind the last-mile industry will not be a genuine 5-15% human judgement from information AI somehow cannot be taught, but the premium we are willing to spend to feel comfortable with a decision. The human’s opinion likely is not better informed than an AI - the AI will likely be trained on orders of magnitude more information on, say, reviews of a restaurant or knowledge of neigborhood’s local environment and how that’ll affect your dog. In fact, a human being will be much more likely to be biased than an AI, mistaking them with some unplaceable, unconscious “je ne sais quoi” that leads to biased hiring decisions and advice. What humans want is security, and we’ve been trained for millions of years to feel that with the assurance of another human being.
"Luxury" here works two ways: that which is precious, and that which is frivolous. As AI helps us measure that last mile more precisely, where might it dethrone, rather then elevate the "human" factor? Which last miles are fine judgement, which are reverse-engineered prejudice, and which are useless noise?
Let us also note the deep psychological gratification (another luxury) of being the one to judge that last mile—how it makes one more confident of one's powers of discernment, no matter what the outcome.
I think the driving force behind the last-mile industry will not be a genuine 5-15% human judgement from information AI somehow cannot be taught, but the premium we are willing to spend to feel comfortable with a decision. The human’s opinion likely is not better informed than an AI - the AI will likely be trained on orders of magnitude more information on, say, reviews of a restaurant or knowledge of neigborhood’s local environment and how that’ll affect your dog. In fact, a human being will be much more likely to be biased than an AI, mistaking them with some unplaceable, unconscious “je ne sais quoi” that leads to biased hiring decisions and advice. What humans want is security, and we’ve been trained for millions of years to feel that with the assurance of another human being.
Let's wait for AI to work first (in the sense of generating real economic value)
"Luxury" here works two ways: that which is precious, and that which is frivolous. As AI helps us measure that last mile more precisely, where might it dethrone, rather then elevate the "human" factor? Which last miles are fine judgement, which are reverse-engineered prejudice, and which are useless noise?
Let us also note the deep psychological gratification (another luxury) of being the one to judge that last mile—how it makes one more confident of one's powers of discernment, no matter what the outcome.
Too new to AI to have more than a hunch, but I’ll keep that in mind